Call Center Associate

Our Call Center Associates are the driving force of the sales floor. In this role, you will be the first point of contact for our consumers who are searching for the best product that fits their needs. There will also be room to grow and start your new career as a licensed lending officer for those who excel in this role.

• Maintain a positive, empathetic, and professional attitude towards customers always.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, text, etc...)
• Acknowledge and resolve customer complaints
• Know our products inside and out so that you can educate and answer customer questions
• Take inbound and make outbound calls
• Ensure customer satisfaction and provide professional customer support.
• Complete 400-500 dials per day using our rapid dialing tools.
• Handle 100-150 calls with customers
• Contact pre-qualified borrowers to facilitate a warm call transfer to a licensed Mortgage Loan Originator/Banker
• Should be highly skilled in handling questions, objections, and willing to learn while exhibiting a positive attitude
• Follow communication “scripts” to provide information about service and their benefits and when handling different topics
• Persuasively engage the customer in conversation to explain how our product(s) will add value to their lives and meet their needs
• Ask pertinent questions to understand the customer’s requirements
• Ensure compliance with privacy laws and confidentiality policies throughout the process.
• Deliver excellent customer service and professionalism to our clients.
• Ability to influence others.
• Other duties as assigned

• 0-1 years experience in customer service and/or call center environment.
• Proficiency with computers programs such as MS Office and Google Suite
• Strong organization and time management skills.
• Excellent communication skills written and verbal.
• Ability to remain calm and professional when customers are stressed or upset
• Passionate about helping customers achieve their financial goals
• Pleasant, friendly, and a team player attitude with an ability to adapt to change

 Self-confident/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.

• Highly driven, self-motivated individual and can demonstrates persistence, overcomes obstacles, and strives thrives in a sales environment
• Outstanding ability to multi-task, able to speak with clients on the phone while documenting information in the CRM.
• Technically savvy.
• Self-starters, competitive, and have positive, contagious energy.

Job Type: Full-time

Salary: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Aliso Viejo, CA 92656: Reliably commute or planning to      relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Valid Drivers License (Preferred)

Work Location: One location